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ryanh97
Hi mate.

​​​​​​Appreciate the stuff you put up about accounts. Would you be willing to do me a favour, and ask your friend if he can gather what the general feeling on stopping somebody from accessing their winnings from any open bets are? I'm currently in dispute with Betfair as they've closed my account and have said that any winnings won't be returned from my open bets.
​​
Cheers

Ryan
Nortons who
Nortons who
Hi Ryan, see below hope some of this helps. Work through the links and the formal process is the advice.

The answer to your question isn't clear cut and "It depends".

There is widespread opinion that the gambling industry,? although ostensibly highly regulated tends to utilse the various terms and conditions to their own maximum advantage.

For the customer,? Its almost a case of guilty until proven innocent, with little opportunity for meaningful interaction unless the formal complaints processes are fully adhered to,? often requiring formal arbitration before anything is done. For the betting companies there seems to be little redress and public opinion outside of those directly effected is lukewarm or non existent. Does anyone feel sorry for gamblers, not really.

But (and this is where the legislation and formal procedures apply), if you can prove that you have done nothing illegal (such as fraud, money laundering, identity theft etc) or which contravenes their T&Cs, then either as part of the formal complaint process or subsequent arbitration, they will ultimately have to disclose why they have acted the way they have and set out some evidence or suspiscions.

Apparently it is vital to document as much as possible, deposits (when and how made), similarly the open bets and their future win values and when they are due for settlement. Where this information isn't known because no longer available then formally request it as part of the company complaints process. Put everything in writing, follow the complaints process to the letter and send chasers and ask for status reports.

You are well aware no doubt of the T&Cs but copied below example ones for PP / Betfair as indicative of those used throughout the Industry and key clauses.

22. Closure of Accounts

22.1. Please contact our Customer Service if you wish to close your Account.

22.2. After your account has been closed, it will remain closed unless and until you ask for it to be re-opened. However, we may refuse to re-open your account in certain circumstances (including where a permanent exclusion or self-exclusion has been applied to your account pursuant to our responsible gambling practices - see Clause 20 above).

22.3. Account holders who wish to recover funds held in a closed, locked or excluded account are also advised to contact Customer Service.

22.4. We are entitled to close your Account at our discretion and without having to disclose any reasons, and where deemed necessary on written notice (or attempted notice) to you using the contact details you have provided. Any balance in your Account will be made available to you, unless we are permitted to withhold the funds in accordance with Clause 8.27 of these Terms of Use.

22.5. In the event of a dispute over the termination of your Account by us for any reason please see our Dispute Resolution policy.

8.27. Following termination or suspension of your account, the Trustee will, in the normal course of events, return any funds in your account to you in accordance with the Trust Deed. However, we reserve the right to notify the Trustee to withhold the funds in your account from you pending the determination of any investigation (including any relevant external investigation) where:

8.27.1. we suspect you have acted in breach of these Terms of Use or any other agreement relevant to your activities on our site, including where we suspect the account has been linked with fraudulent or ‘suspicious betting’ activity (explained in Clause 9); and/or

8.27.2. we have to notify the Trustee to withhold the funds in your account by law or to comply with any advice, request or instruction from any governmental, regulatory or enforcement authority.

Also attached below are some links to the most useful related info on the Gambling Commission, Resolver and IBAS websites (skim through the suggested pages) and also OnlinebettingOrg posted previously.

It must be immensely frustrating and like knocking your head against a brick wall but just resign yourself to going through the formal processes and channels. If you still don't get the outcome you deserve then get a Twitter Account and name and shame.

Best of luck with resolving this to your satisfaction.

Steve

Betfair Gambling Other (none of the above) rights | Resolver
https://www.resolver.co.uk/freeadvice/services/53190/issues/792/issue_types/1855#contents_6

Betting Adjudication Service (IBAS) | Online Account Identity Disputes
https://www.ibas-uk.com/examples/online-account-identity-disputes/

Status of a bet as a contract
https://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Status-of-a-bet-as-a-contract.aspx

Information gambling businesses should give you
https://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Information-gambling-businesses-should-give-you.aspx

Why Do Betting Sites and Casinos Refuse To Pay Out Winnings, Ban Players and Limit Accounts? | Online Betting UK
https://www.onlinebetting.org.uk/betting-guides/betting-companies-refuse-to-pay-out.html

Frequently asked questions from gambling consumers
https://www.gamblingcommission.gov.uk/for-the-public/Safer-gambling/Consumer-guides/Frequently-asked-questions-from-gambling-consumers-during-lockdown.aspx
Milbear0
Hi, I’ve tried asking PP for a price on AT THE ACORN for the browns plate at Chelts, but they told me to phone request a bet. Do you happen to have a direct line please?
many thanks if so
Dandrew99
Dandrew99
Hi mate, I don't, any time I've requested one I've just used their twitter page.
EnvoyAllen
Mr Istabraq,

you have told me the dates for Cheltenham 2022 and closed the thread. Why?

As of yet, we are only assuming that is those dates. There has been no confirmation yet of next years dates for the festival. I’ll reiterate - there has been no confirmation - just assumptions. You can google all you want and find no confirmation!!

The reason I asked is because SKYBet have indeed dated it up. But people have suggested the week later, without any confirmation from the Jockey Club.
Istabraq
Istabraq
The question did not warrant a new thread, there is a General Chat thread available for random discussion or even a Stupid Question thread that could have been used.
I’m not going to get involved in a deep exchange here as you are a clever man and no doubt know when the future calendar is confirmed, you are also more than capable of making the same assumptions as the rest of us.
Diamond Geezer
Hi

If possible I'd like to see the spreadsheet that updates from oddschecker every so often. I don't bet but I'm interested in seeing how it works, how the data is imported etc

If possible can you send to thediamondgeezer@virginmedia.com

Thanks very much
DG
Redbridge
Kev, yes it was the anna option.
Kevloaf
Kevloaf
I see.

So it lets you put in an "amount"
Then you'd just put your username where is says "what is it for"
Email address (optional)
Tick the circle to say you agree to ANNA's policy, then hit "Connect and Pay"


Then find the bank and it redirects you to there website?

Is that right so far? (I'm learning as I go too!)
charlie
Happy bday Kev. Thanks for all your hard work on the forum. Have a good one, and make sure, el vino did flow
Kevloaf
Kevloaf
Cheers mate.
I prefer a flan.
The King Pimm
Forgot to add I had a roll up with Ibelo (7/4) winning on Saturday & Vanilliar for the AB (33/1). A rare winning bet on the weekend for me but a horse I wanted to get covered for the AB after advice from other members.
Bigfish
Hi Kevloaf, firstly please accept my apology for my drunken and outrageous behaviour and thanks for not banning me.
Can you please add a pic of Baracouda for my avatar.
Theres some very clever dickies on this forum and its that depth of knowledge I most appreciate.
Excellent work.. well done.
Kevloaf
Kevloaf
Hi Bigfish,
Apology accepted. Consider it water under the bridge.
You're clearly knowledgable and will be a great addition to the forum I hope.
Maybe I can learn something too and stop pretending hey?
Will update your profile picture in a minute....and good luck in the tipping comp. A ridiculous price haha!
Cheers,
Kev
Diamond Geezer
I have a different player (BookieBasher) willing to drop out as he will be busy at work, would you like to take his place ? Please reply by Wednesday or else will have to call on the next reserve.

DG
Eireman
Eireman
Hi mate. No I'm not going to be able to play unfortunately as I'm having internet problems.
Joleg
Hi mate

I have a distant memory of giving my details to you previously but not 100% certain, could you check and let me know please

Thanks
The Don
The Don
Hi is your phone number 07991170629?
Star Of A Gunner
Mornin Kev, I’m afraid I don’t get much time to go thru a lot of meetings looking for clues to the mystery horse, anytime you want to give it out please could you message me. Thanks John.
Outlaw
Out of curiosity why hasn't anyone gone for a "any race" price on said mystery horse? given the race it was entered for winners have ended up in a variety of races and same silks rewarded plenty elsewhere last year?
Kevloaf
Kevloaf
Wasn't the plan last year with Saint Roi by any stretch, doesn't fit Willie's style really... at 50s it's worth the gamble, they'd struggle to replicate Saint Roi again?

It's essentially just a swing at one though, with cashout being a major factor, he put up Eskylane at some point for the Supreme before he ran and that went west.

He's a two miler though from speaking to him, so if beaten, I'd maybe back any race with County Hurdle in mind, as the 25s won't go anywhere if he wins on debut....


That's the thinking anyway :)
Outlaw
Outlaw
Ok cheers, i noticed which horse had been added few days back and the cut on one stood out was all so you threw enough clues lol.

I was going to message you but your inbox was full and by chance it sent via whatever this is, is this basically like Fb messenger on a live chat? i didn't receive a notification and spotted your reply by chance.
Outlaw
Top work with the Irish thread really enjoyable :encouragement:
Noticed you touch on the mystery horse Kev took a flyer on, 2+2 getting 5 but his Saint roi winnings will roll onto the silks of this one. Cheers for the clue.
Diamond Geezer
Whereabouts are you in Cheltenham charlie? I live in Warden Hill.
charlie
charlie
Nice mate, used to live in Shurdington. Live in town centre now
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