But Mr Saxon Warrior, and whilst I apologise in advance if I’ve misread any of the small print, it CLEARLY does not mention what refunds might be available should Cheltenham members not be allowed in. It only states the monetary figures that will be refunded with regards events until the end of this year.
Nobody buying a membership at this precise moment can be sure of the monetary refund at the moment.
In short, if I’m paying £450 as a new member (the £100 fee non returnable) and didn’t get to go to a single day at a Cheltenham until the last meeting at the end of April, I’d want £350 out of the £350 owed back to me. It seems transparently clear this will not be the case, and is written in print thus far with regards to the end of this year.
If Cheltenham were stupid enough to fleece their members in 2020/21, I would be surprised.
But, if they did, and they charged us for providing nothing then Consumer Law protects individuals being duped by businesses.
Holiday Letting companies mostly tried to fob off their customers with offers other than refunds and were hauled over the coals by the CMA, and ordered to refund.
I really don't see football clubs and the Jockey Club screwing their season ticket holders/members anyway.
But Consumer Law is there to protect you.
So are Credit Card chargeback regs if the service isnt provided by the credit card companies client, you claim it from the Credit Card company.
This all overrides anything that doesn't treat the customer fairly being written into companies rules on refunds etc.
Plenty of Holiday Lettings firms were lambasted by the CMA for trying the "non-refundable deposit" game, after failing to provide a holiday letting.
They were advised then forced to pay up if they didn't agree, to avoid court action by the CMA.
If anyone doesn't have membership to Cheltenham then I can understand any concern in how they get recompensed for no racing.
No doubt the Jockey Club and others who have taken members money will need to update the members on their refund policies in due course.