Hi mate.
Appreciate the stuff you put up about accounts. Would you be willing to do me a favour, and ask your friend if he can gather what the general feeling on stopping somebody from accessing their winnings from any open bets are? I'm currently in dispute with Betfair as they've closed my account and have said that any winnings won't be returned from my open bets.
Cheers
Ryan
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Nortons who
Fat Jockey Patron
Last Activity: 6 March 2024, 08:27 PM
Joined: 11 December 2018
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Hi Ryan, see below hope some of this helps. Work through the links and the formal process is the advice.
The answer to your question isn't clear cut and "It depends".
There is widespread opinion that the gambling industry,? although ostensibly highly regulated tends to utilse the various terms and conditions to their own maximum advantage.
For the customer,? Its almost a case of guilty until proven innocent, with little opportunity for meaningful interaction unless the formal complaints processes are fully adhered to,? often requiring formal arbitration before anything is done. For the betting companies there seems to be little redress and public opinion outside of those directly effected is lukewarm or non existent. Does anyone feel sorry for gamblers, not really.
But (and this is where the legislation and formal procedures apply), if you can prove that you have done nothing illegal (such as fraud, money laundering, identity theft etc) or which contravenes their T&Cs, then either as part of the formal complaint process or subsequent arbitration, they will ultimately have to disclose why they have acted the way they have and set out some evidence or suspiscions.
Apparently it is vital to document as much as possible, deposits (when and how made), similarly the open bets and their future win values and when they are due for settlement. Where this information isn't known because no longer available then formally request it as part of the company complaints process. Put everything in writing, follow the complaints process to the letter and send chasers and ask for status reports.
You are well aware no doubt of the T&Cs but copied below example ones for PP / Betfair as indicative of those used throughout the Industry and key clauses.
22. Closure of Accounts
22.1. Please contact our Customer Service if you wish to close your Account.
22.2. After your account has been closed, it will remain closed unless and until you ask for it to be re-opened. However, we may refuse to re-open your account in certain circumstances (including where a permanent exclusion or self-exclusion has been applied to your account pursuant to our responsible gambling practices - see Clause 20 above).
22.3. Account holders who wish to recover funds held in a closed, locked or excluded account are also advised to contact Customer Service.
22.4. We are entitled to close your Account at our discretion and without having to disclose any reasons, and where deemed necessary on written notice (or attempted notice) to you using the contact details you have provided. Any balance in your Account will be made available to you, unless we are permitted to withhold the funds in accordance with Clause 8.27 of these Terms of Use.
22.5. In the event of a dispute over the termination of your Account by us for any reason please see our Dispute Resolution policy.
8.27. Following termination or suspension of your account, the Trustee will, in the normal course of events, return any funds in your account to you in accordance with the Trust Deed. However, we reserve the right to notify the Trustee to withhold the funds in your account from you pending the determination of any investigation (including any relevant external investigation) where:
8.27.1. we suspect you have acted in breach of these Terms of Use or any other agreement relevant to your activities on our site, including where we suspect the account has been linked with fraudulent or ‘suspicious betting’ activity (explained in Clause 9); and/or
8.27.2. we have to notify the Trustee to withhold the funds in your account by law or to comply with any advice, request or instruction from any governmental, regulatory or enforcement authority.
Also attached below are some links to the most useful related info on the Gambling Commission, Resolver and IBAS websites (skim through the suggested pages) and also OnlinebettingOrg posted previously.
It must be immensely frustrating and like knocking your head against a brick wall but just resign yourself to going through the formal processes and channels. If you still don't get the outcome you deserve then get a Twitter Account and name and shame.
Best of luck with resolving this to your satisfaction.
Steve
Betfair Gambling Other (none of the above) rights | Resolver
Betting Adjudication Service (IBAS) | Online Account Identity Disputes
Status of a bet as a contract
Information gambling businesses should give you
Why Do Betting Sites and Casinos Refuse To Pay Out Winnings, Ban Players and Limit Accounts? | Online Betting UK
Frequently asked questions from gambling consumers
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